Spotlight Oral Care Reviews

Still waiting for a reply… ordered weeks ago and only had an email saying they’ll let me know when it’s dispatched. Replied saying the delay is in acceptable so please refund. Yet again no reply!

Very disappointed with this toothbrush, I had been using this for a year, ended up with bleeding gums and my teeth never felt as clean as using an oral B toothbrush. After using my new oral B toothbrush for 2 weeks I can say 100% there is no comparison. Don’t waste your money on this brand and compromise your dental health.

Today, black Friday, water flosser is 65€ Yesterday it was 49.97. What a scam. I have bought from you many times before, NEVER again. Rip off merchants.

Texted customer care on WhatsApp in relation to a broken product and got a response within minutes. The agent was very helpful and didn’t hesitate to send me out a new product. Would highly recommend them!

This product is crap. Saw it advertised on CBS morning show and ordered one. Lasted 4 months and quit. Won't work at all. Can't get customer service as advertised in the booklet. Called the phone number and put on hold. Only get to leave a message. No one to talk to. No customer service on the web site. BIG waste of money. The moral of the story is don't believe it's quality because it is adverised on national TV.

I bought a Rose Gold Sonic Toothbrush last January 2022 and love it. My teeth felt very clean - much more so than other electric toothbrushes. Unfortunately the heads appear to have a tendancy to get 'stuck'. I spent some time over 2 days trying to prise it off . In the end i was obviously too rough as when i eventually got head off the motor that rotates the head no longer works. For those that have one - perhaps you should rinse the head very well after each use .I will see if I can return it to get it repaired ...such a pity

These products are awful…. They simply do not work. I tried the whitening strips twice in case I required more than one session. No discernible difference. Don’t waste your money, spend it on a product like Phillips whitening gel that actually gives results

My sonic toothbrush malfunctioned after I went on holidays.

I emailed customer service & had a reply about 8 hours later. Jessica was the ladies name and god was she helpful.

Replying to emails out of working hours and doing her utmost to resolve the problem. I am posting back my old brush and Jessica has sent me out a replacement.

Bravo!!!!

Absolute waste of money. I have used the Crest Teeth Whitening strips in the past and had brilliant results after the second or third strip. These on the other hand haven't done a thing, no change whatsoever after using them for two weeks daily. Not even the slightest difference.

Faulty product, just a waste of money and time, I definitely don’t recommend the spotlight water flosser. I should’ve checked all the bad reviews on amazon and on trustpilot before buying, so disappointed! I am now waiting for a response from their customer service, I will update my review here once I get a response and a refund.

The teeth whitening pen was a complete waste of money. Their infomercials show brushing it on and immediately seeing a clear difference then several applications later very white teeth. My teeth are not bad. I just wanted a fresher look. And I certainly didn’t expect their results. But I did expect a change for the better. Didn’t happen. Not even a slight difference. They got in my pocket this time but it won’t happen again. They’ve got the marketing down just not the product ?

I purchased a sonic toothbrush around two months ago and the base has already cracked - I think it fell in the sink. When I contacted customer service (jessica) I was told there was nothing they could do.

Incredibly shoddy product - I have oral B toothbrushes that have lasted 2-3 years

I purchased one of the toothbrushes as it had good reviews but it came damaged and I contacted them they asked for photo I sent it and the reply was “ well it was fine when we posted it “ and that’s it so I waited for something to put in the bin. My advice would be keep away customer care shocking, I am disabled and needed that toothbrush now have to stick to old one.

Purchased a toothbrush last year for my birthday in August and over the last couple of months found the battery and power was not at the same standard, sent a video to the team and within 24hrs I recieved a new brush in the post, no questions asked, I'm absolutely thrilled with the customer service and the brush gives an amazing clean

I got the men's whitening strips.. I'm 28 years old with what I'd think as averagely stained teeth from drinking coffee etc. The first 2 or 3 strips seemed to brighten them up a bit (possibly just placebo) but the next 11 or 12 made no difference whatsoever and I even left them on longer than an hour to be sure and washed my teeth thoroughly with the whitening toothpaste 3 times a day as well and used the whitening floss. No noticeable difference. Very disappointing.